Paper Claims Submissions
You can use the same Cigna Healthcare International claim form to claim reimbursement for medical, dental, and/or prescription drug expenses. You can download a claim form from the Cigna Envoy website at www.cignaenvoy.com (in 16 different languages).
Completed claim forms, with original itemized bills, should be sent to Cigna Healthcare International via:
- Fax: (302) 797-3150 (or ATT access code (800) 243-6998)
-
Mail:
Cigna Healthcare International
P.O. Box 15050
Wilmington, DE 19850-5050
U.S.A. -
Courier:
Cigna Healthcare International
300 Bellevue Parkway
Wilmington, DE 19809
U.S.A. - Email: Email your claim form using the secure email function of the Cigna Envoy website at www.cignaenvoy.com. You will need to scan your receipts, itemized invoice, and other documentation and attach the scanned copies to your email.
Claims submitted with all necessary documentation for payment in U.S. dollars will generally be processed within 10 business days from the date complete information is received by Cigna Healthcare International, regardless of the language or currency.
Best practices for member claims submissions:
- All out-of-network claims should be sent directly to Cigna Healthcare.
- If you choose to mail or fax your claim(s), make sure your claim form is filled out completely, and don't forget to sign it!
- Fill out a separate form for each doctor or hospital visit.
- Be sure to add a diagnosis, type of treatment or explanation of treatment.
- Provide a detailed list of fees for each service rendered along with the date it was performed.
- Make and keep handy copies of your bills, receipts and claim forms.
- Clearly state how you would like to be reimbursed.