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Contacts

Effective January 1, 2019
My Health, My Rewards and the accessHR Benefits Contact Center for More Information
My Health
In addition to the provider resources noted below, My Health provides one-stop access to all your Medical Plan, prescription drug, Medical Reimbursement Account, Spending Accounts, JPMorgan Chase Health & Wellness Centers, wellness programs, and access to the Benefits Web Center where you can access information about the Dental and Vision Plans as well as Life and AD&D Insurance, Group Legal and Personnel Excess Liability Insurance. Simply use your Single Sign-On password to access other sites from My Health.
Please Note: Your covered spouse/domestic partner can access My Health without a password, but their health care company's site will require a username and password.
My Rewards
In addition to the provider resources noted below, My Rewards provides one-stop access to retirement and savings information. Simply use your Single Sign-On password to access other sites from My Rewards.
The accessHR Benefits Contact Center
Like My Health and My Rewards, the accessHR Benefits Contact Center provides access to benefits information.
  • 877-JPMChase ((877) 576-2427)
  • Quick Path: Enter your Standard ID or Social Security number; press 1; enter your PIN; press 1.
If calling from outside the United States:
  • (212) 552-5100 (GDP# 352-5100)
Service Representatives are available Monday – Friday, from 8 a.m. to 7 p.m., Eastern Time, except certain U.S. holidays. For assistance with the Retirement Plan, representatives are available until 8:30 p.m.
Issue/Benefit
Contact Information
Medical (Not Including Prescription Drugs)
Cigna
(800) 790-3086
24/7
My Health or www.mycigna.com
UnitedHealthcare
(800) 272-8970
8 a.m. to 8 p.m., all time zones, Monday – Friday
My Health or www.myuhc.com
Prescription Drugs
CVS Caremark
(866) 209-6093
24/7
www.caremark.com
Employee Assistance Program (EAP)
Cigna (EAP) and LifeCare (Work-Life)
(877) 576-2007
www.eapandworklife.com
Tobacco Cessation Program
(866) QUIT-4-LIFE ((866) 784-8454)
Expert Medical Advice
Grand Rounds
(888) 868-4693
8 a.m. to 9 p.m., Eastern Time, Monday – Friday
www.grandrounds.com/jpmc
Health Care Spending Account
Dependent Care Spending Account
Your Medical Plan carrier — Cigna or UnitedHealthcare — is the administrator of your Health Care and Dependent Care Spending Accounts. If you are not enrolled in the Medical Plan, Cigna is your administrator of these accounts.
Cigna
(800) 790-3086
24/7
www.mycigna.com
UnitedHealthcare
(800) 272-8970
8 a.m. to 8 p.m., all time zones, Monday – Friday
www.myuhc.com
You can check your spending account balances through My Health.
Dental
MetLife Preferred Dentist Program (PDP) Option:
MetLife Dental

(888) 673-9582
8 a.m. to 11 p.m., Eastern Time, Monday – Friday
https://mybenefits.metlife.com
Aetna, Inc. Dental Maintenance Organization (DMO) Option:
Aetna

(800) 741-4781
8 a.m. to 6 p.m., Eastern Time, Monday – Friday
www.aetna.com
Cigna Dental Health Maintenance Organization (DHMO) Option:
Cigna Dental Health

(800) 790-3086
24/7
http://mycigna.com
Vision
EyeMed Vision Care
(833) 279-4363
7:30 a.m. to 11 p.m., Eastern Time, Monday – Saturday
11 a.m. to 8 p.m., Eastern Time, Sunday
My Health > Benefits Web Center
Transportation Spending Accounts (including for questions about eligibility and enrollment)
WageWorks
(877) 924-3967
8 a.m. to 8 p.m., all time zones, Monday – Friday
www.wageworks.com
You can check your Transportation Spending Accounts balances on from the Transportation Spending Accounts Web Center via My Rewards. (myrewards.jpmorganchase.com)
Group Long –Term Disability
The Prudential Insurance Company of America
(877) 361-4778
Monday through Friday from 8 a.m. to 11 p.m. Eastern time
Individual Disability Insurance
Covala Group
(800) 235-3551
Monday through Friday from 8:30 a.m. to 5:30 p.m. Eastern time
Short-Term Disability Plan
Sedgwick Claims Management Services, Inc.
(888) 931-3100
Service Representatives are available 24/7, Sunday through Saturday.
You can also obtain answers to your questions 24 hours a day, seven days a week online at claimlookup.com/jpmc.
Life and Accidental Death & Dismemberment Insurance
Metropolitan Life Insurance Company (MetLife)
(800) MET-LIFE ((800) 638-5433)
8 a.m. to 8 p.m., Eastern Time, Monday – Friday
My Health > Benefits Web Center
SurvivorSupport® Financial Counseling Services
The Ayco Company
(800) 235-3417
8 a.m. to 5 p.m., Eastern Time, Monday – Friday
ID Theft Assistance Program,
Travel Assistance, and
Emergency Evacuation Services
AXA Assistance
(800) 454-3679 (outside the U.S., call collect at (312) 935-3783)
24/7
Funeral Concierge Services
Dignity Memorial
(866) 853-0954
Business Travel Accident Insurance
AIG-National Union Fire Insurance Company of Pittsburgh, PA
(800) 551-0824 or (302) 661-4176
8 a.m. to 5 p.m., Central Time, Monday – Friday
401(k) Savings Plan
My Rewards > My Web Centers > 401(k) Savings Plan
401(k) Savings Plan Call Center
(866) JPMC401k ((866) 576-2401)
TTY number (800) 345-1833
Outside the U.S.: (303) 737-7249
Speak to a Representative 8 a.m. to 10 p.m. Eastern Time, Monday – Friday (except NYSE holidays)
Retirement (Pension) Plan
My Rewards > My Web Centers > Pension Plan
accessHR Benefits Contact Center
(877) JPMChase ((877) 576-2427)
Outside the U.S.: (212) 552-5100
Speak to a Representative 8 a.m. to 8:30 p.m. Eastern Time, Monday – Friday (except certain U.S. holidays)
Health & Wellness Centers
The Health & Wellness Centers Directory on My Health has a list of JPMorgan Chase Health & Wellness Centers locations, phone numbers, and hours. Go to My Health > JPMC Health & Wellness Centers.
Group Legal Plan
Hyatt Legal Plans, Inc.
(800) 821-6400
8 a.m. to 8 p.m., Eastern Time, Monday – Friday
Personal Excess Liability Insurance
Arthur J. Gallagher
Risk Management Services
(866) 631-4630
9 a.m. to 5 p.m., Eastern Time, Monday – Friday
Back-up Child Care Plan
Bright Horizons
(877) BH-CARES ((877) 242-2737)
https://backup.brighthorizons.com/jpmc (for reservations)
me@jpmc > Health, Life & Parenting > parents@jpmc (for information about the Plan)
Expatriate Medical and Dental Plans
Cigna Global Health Benefits
(800) 390-7183 (outside the U.S., call collect at (302) 797-3644
24/7
www.CignaEnvoy.com