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Centivo Select Plan

Effective 1/1/25
This section is for benefits-eligible employees living in the Dallas/Fort Worth area who have selected the Centivo Select Plan as their Medical Plan for 2025.
The Centivo Select Plan is designed to offer quality, affordable healthcare through a curated network of providers including Baylor Scott & White health system and other providers (Catalyst Health Group, Children's Health, Cook Children's, Methodist Health System and Scottish Rite). Your primary care physician (PCP) will manage your care and your family's care, including the coordination of care with other providers, such as specialists. Non-emergency services you receive from out-of-network providers are generally not covered by the Centivo Select Plan.
Highlights of the Centivo Select Plan
  • Primary Care Provider (PCP) selection is required. In the Centivo Select Plan, you must select a PCP for yourself and for each covered family member.
  • Primary care referral to specialist is required. If you have a specialist office visit or surgery without getting a referral from your designated primary care provider, there is a penalty charge equal to the copay amount listed.
  • There is generally no out-of-network coverage, except urgent care when traveling and emergency room visits.
    • Note: Before selecting the Centivo Select Plan, you should review the provider directory available on jpmc.centivo.com. If you're not able to find providers that meet your needs, you should not select this plan.
  • Low, predictable costs: The Plan provides a curated, award-winning network of healthcare providers at an overall lower cost to you. Key features:
    • $0 copay for visits with your primary care doctor (including pediatricians), OB/GYN and mental health providers
    • Fixed dollar copays for all other care
    • No deductible
  • Prescription drug coverage is administered by CVS Caremark.
  • A Medical Reimbursement Account (MRA) is included with the Centivo Select Plan. Through a debit card, you can use your MRA funds to help pay for eligible out-of-pocket medical expenses and prescription drug copays. The MRA is funded by JPMorganChase when you take action and complete designated Wellness Incentive Activities. Employees cannot contribute funds to an MRA.
For more details, refer to the 2025 Centivo Medical Plan Summary, available at https://www.jpmcbenefitsguide.com/centivo-med-summary-2025.pdf. If you have futher questions about the Centivo Select Plan offered by JPMC, call Centivo at (833) 543-4676, Monday through Friday, 7 a.m. to 7 p.m. Central Time.
Be sure to see important additional information about the Plan, in the sections titled About This Guide, What Happens If…, Plan Administration, Healthcare Participation, and Spending Accounts.
SPDs can also be found on My Health under "2025 Benefit Resources."