Contacts
My Health, My Rewards and HR Answers for More Information
In addition to the provider resources noted below, My Health provides one-stop access to all your Medical Plan, prescription drug, Medical Reimbursement Account, Spending Accounts, JPMorgan Chase Health & Wellness Centers, wellness programs, and access to the Benefits Web Center where you can access information about the Dental and Vision Plans as well as Life and AD&D Insurance, Group Legal and Personal Excess Liability Insurance. Simply use your Single Sign-On password to access other sites from My Health.
- From work: My Health from the intranet.
- From home: https://myhealth.jpmorganchase.com.
Please Note: Your covered spouse/domestic partner can access My Health without a password, but their health care company's site will require a username and password.
In addition to the provider resources noted below, My Rewards provides one-stop access to retirement and savings information. Simply use your Single Sign-On password to access other sites from My Rewards.
- From work: My Rewards from the intranet.
- From home: https://myrewards.jpmorganchase.com/.
Like My Health and My Rewards, HR Answers provides access to benefits information.
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Issue/Benefit
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Contact Information
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Medical (Not Including Prescription Drugs)
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Aetna
Cigna
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Prescription Drugs
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CVS Caremark
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Kaiser HMO (Medical and Prescription Drugs)
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Kaiser Permanente
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Employee Assistance Program (EAP)
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Cigna (EAP) and LifeCare (Work-Life)
(877) 576-2007
www.eapandworklife.com |
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Tobacco Cessation Program
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(866) QUIT-4-LIFE ((866) 784-8454)
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Expert Medical Advice
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Included Health
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LGBTQ+ Health Concierge Service
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Included Health
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Health Care Spending Account
Dependent Care Spending Account
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Your Medical Plan carrier — Aetna or Cigna — is the administrator of your Health Care and Dependent Care Spending Accounts. If you are not enrolled in the Medical Plan, Cigna is your administrator of these accounts.
Aetna (PayFlex is an Aetna company)
PayFlex Systems USA, Inc. P.O. Box 14879 Lexington, KY 40512-4879 Fax: (888) 238-3539 Phone: (800) 468-1266
You can check your spending account balances through My Health.
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Dental
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Aetna, Inc. Dental Maintenance Organization (DMO) Option:
Aetna (800) 843-3661 8 a.m. to 6 p.m. Eastern time, Monday – Friday www.aetna.com
Cigna Dental Health Maintenance Organization (DHMO) Option:
Cigna Dental Health (800) 790-3086 24/7 http://mycigna.com/
MetLife Preferred Dentist Program (PDP) Option:
MetLife Dental (888) 673-9582 8 a.m. to 11 p.m. Eastern time, Monday – Friday https://mybenefits.metlife.com |
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Vision
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EyeMed Vision Care
(833) 279-4363
7:30 a.m. to 11 p.m. Eastern time, Monday – Friday 8 a.m. to 11 p.m. Eastern time, Saturday 11 a.m. to 8 p.m. Eastern time, Sunday My Health > Benefits Web Center |
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Transportation Spending Accounts (including for questions about eligibility and enrollment)
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Health Equity
You can check your Transportation Spending Accounts balances on from the Transportation Spending Accounts Web Center via My Rewards. (myrewards.jpmorganchase.com)
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Group Long –Term Disability
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The Prudential Insurance Company of America
(877) 361-4778
Monday – Friday from 8 a.m. to 8 p.m. Eastern time
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Individual Disability Insurance
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Covala Group
(800) 235-3551
Monday – Friday from 8:30 a.m. to 5:30 p.m. Eastern time
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Short-Term Disability Plan
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Sedgwick Claims Management Services, Inc.
(888) 931-3100
Service Representatives are available 24/7, Sunday through Saturday.
You can also obtain answers to your questions 24 hours a day, seven days a week online at claimlookup.com/jpmc.
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Life and Accidental Death & Dismemberment Insurance
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Metropolitan Life Insurance Company (MetLife)
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SurvivorSupport® Financial Counseling Services
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The Ayco Company
(800) 235-3417
8 a.m. to 5 p.m. Eastern time, Monday – Friday |
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ID Theft Assistance Program, Travel Assistance, and Emergency Evacuation Services
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AXA Assistance
(800) 454-3679 (outside the U.S., call collect at (312) 935-3783)
24/7 |
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Funeral Concierge Services
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Dignity Memorial
(866) 853-0954
24/7 |
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Business Travel Accident Insurance
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AIG-National Union Fire Insurance Company of Pittsburgh, PA
(800) 551-0824 or (302) 661-4176
8 a.m. to 5 p.m. Central time, Monday – Friday |
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401(k) Savings Plan
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My Rewards > My Web Centers > 401(k) Savings Plan
401(k) Savings Plan Call Center
(866) JPMC401k ((866) 576-2401) TTY number (800) 345-1833 Outside the U.S.: (303) 737-7204 Speak to a Representative 8 a.m. to 10 p.m. Eastern time, Monday – Friday (except NYSE holidays) |
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Retirement (Pension) Plan
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My Rewards > My Web Centers > Pension Plan
HR Answers
(877) JPMChase ((877) 576-2427) Outside the U.S.: (212) 552-5100 Speak to a Representative 8 a.m. to 7 p.m. Eastern time, Monday – Friday (except certain U.S. holidays) |
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My Finances and Me
(financial coaching benefit for active employees)
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me@jpmc > Benefits & Rewards > My Financial Well-being > My Finances and Me
(833) 283-0031
Speak to a Financial Coach 9 a.m. to 8 p.m. Eastern time, Monday – Friday (except certain U.S. holidays)
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Health & Wellness Centers
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Group Legal Plan
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MetLife Legal Plans, Inc.
(800) 821-6400
8 a.m. to 8 p.m. Eastern time, Monday – Friday |
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Personal Excess Liability Insurance
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Marsh McLennan Agency Private Client Serivces
(855) 426-1380
9 a.m. to 5 p.m. Eastern time, Monday – Friday |
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Back-up Child Care Plan
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Bright Horizons
(888) 701-2235)
https://backup.brighthorizons.com/jpmc (for back-up care reservations) me@jpmc > Health, Life & Parenting > parents@jpmc (for information about the Plan and other offerings) |
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Expatriate Medical and Dental Plans
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Cigna Global Health Benefits
(800) 243-6998 (outside the U.S., call collect at (302) 797-3644 24/7) www.CignaEnvoy.com |