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Claims Administrator
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Address and Telephone Number
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Basic Life Insurance
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Metropolitan Life Insurance Company (MetLife)
200 Park Avenue
New York, NY 10166-0188
(888) 673-9582
8 a.m. to 8 p.m. Eastern Time
Monday – Friday
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SurvivorSupport® Financial Counseling Services
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The Ayco Company, LP
P.O. Box 15073
Albany, NY 12212-5073
(800) 235-3417
8 a.m. to 5 p.m. Eastern Time
Monday – Friday; appointments may also be scheduled outside of normal business hours
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Identity (ID) Theft Assistance Program
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AXA Assistance
122 S. Michigan Avenue
Suite 1100
Chicago, IL 60603
(800) 454-3679
24 hours a day, 365 days a year
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Travel Assistance and Emergency Evacuation Services
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AXA Assistance
122 S. Michigan Avenue
Suite 1100
Chicago, IL 60603
(800) 454-3679 or outside the United States, call collect at (312) 935-3783
24 hours a day, 365 days a year
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Funeral Concierge Services
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Dignity Memorial
1929 Allen Parkway
Houston, TX 77019
(866) 853-0954
24/7
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LifeWorks Funeral Planning Services
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LifeWorks
(888) 319-7819
24 hours a day, 365 days a year
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Business Travel Accident Insurance
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AIG-National Union Insurance Fire Company of Pittsburgh, PA
Accident & Health Claims Department
17200 West 119 Street
Shawnee Mission, Kansas 66225
(800) 551-0824
8 a.m. to 5 p.m. Central time
Monday – Friday
If needed, the FAX number is:
(866) 893-8574.
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Supplemental Term Life Insurance
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Metropolitan Life Insurance Company (MetLife)
200 Park Avenue
New York, NY 10166-0188
(888) 673-9582
8 a.m. to 8 p.m. Eastern Time
Monday – Friday
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Accidental Death and Dismemberment (AD&D) Insurance
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Metropolitan Life Insurance Company (MetLife)
200 Park Avenue
New York, NY 10166-0188
(888) 673-9582
8 a.m. to 8 p.m. Eastern Time
Monday – Friday
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