Employee Assistance Program (EAP)
The Employee Assistance Program (EAP) is available to provide professional, confidential therapy/counseling, consultation, coaching and referral services to help you and your eligible dependents find solutions to the many challenges faced in managing work and personal lives. The EAP is available to active U.S. benefits-eligible employees (that is, U.S. employees who are regularly scheduled to work 20 hours or more a week). That means you and your dependents can participate in the EAP even if you're not enrolled in a JPMorgan Chase Medical Plan. As part of the EAP, you have access to referrals for free professional therapy/counseling for topics related to stress, anxiety, depression, marriage, family, relationship issues and more.
Employees and their dependents (age 6+) receive up to 8 counseling sessions and 6 free coaching session each year through Spring Health. All services provided by the EAP are free, confidential, and can be scheduled 24 hours a day, seven days a week. If you so choose you can continue with the same therapist/counselor, after your free sessions have been exhausted, covered according to the in-network cost share through the JPMC Medical Plan (if you are enrolled). If a referral to some other professional is made and fees are involved, the counselor will help you determine whether your Medical Plan benefits will offset some of the costs.
Employee Assistance Program counselors are professionally trained, licensed, or certified mental health professionals.
When Employee Assistance Program coverage ends for you (i.e., if you leave the company) and/or your eligible dependents, you may be able to continue coverage for a certain period of time under the Consolidated Omnibus Budget Reconciliation Act of 1985 (COBRA). Please see the Healthcare Participation section for more information on COBRA.
For additional information about the EAP, see EAP > U.S. within the JPMC Intranet or call (877) 576-2007.