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Contacting the Claims Administrators: Plans Subject to ERISA

This section provides specific contact information for each benefit plan covered by ERISA.
For contact information for the plans that are not subject to ERISA (which include the Dependent Care Spending Account, Transportation Spending Accounts, and Group Personal Excess Liability Insurance Plan), please see "Contacting the Claims Administrators: Plans Not Subject to ERISA"
Generally for all health care and insurance plans, questions related to general plan administration and eligibility to participate in the plans can be addressed by HR Answers. (See the Contacts section.)
For questions related to plan interpretation, filing initial claim, benefit provision under the plan, payment of benefits, or denial of benefits, please refer to the appropriate claims administrator for each benefit plan, as listed below.
Medical Plan Claims Administrators
Medical Plan
 
Aetna
Aetna
P.O. Box 14079
Lexington, KY  40512-4079
(800) 468-1266
Cigna
Cigna
P.O. Box 182223
Chattanooga, TN 37422-7223
(800) 790-3086
Prescription Drug Plan*
CVS Caremark
Attention: Claims Department
P.O. Box 52196
Phoenix, AZ 85072-2196
866-209-6093
WINFertility
WINFertility, Inc.
Greenwich American Center
One American Lane
Terrace Level
Greenwich, CT 06831
(833) 439-1517
Expatriate Medical Option*
Cigna Global Health Benefits
P.O. Box 15050
Wilmington, DE 19850-5050
(800) 390-7183
(302) 797-3644 (if calling from outside the U.S.)
* Options marked with an asterisk are self-insured. All other options are fully insured.
Dental Plan Claims Administrators
Preferred Dentist Program (PDP)*
MetLife Dental
P.O. Box 981282
El Paso, TX 79998-1282
(888) 673-9582
Dental Maintenance Organization (DMO) Option
Aetna, Inc.
P.O. Box 14094
Lexington, KY 40512
(800) 843-3661
Dental Health Maintenance Organization (DHMO) Option
Cigna Dental Health
P.O. Box 188045
Chattanooga, TN 37422-8045
(800) 790-3086
Expatriate Dental Option*
Cigna International
JPMorgan Chase Dedicated Service Center
P.O. Box 15050
Wilmington, DE 19850-5050
(800) 390-7183
(302) 797-3644 (if calling from outside the U.S.)
* Options marked with an asterisk are self-insured. All other options are fully insured.
Other Health Care and Insurance Plans Subject to ERISA
Plan
Contact
Vision Plan
FAA/EyeMed Vision Care
P.O. Box 8504
Mason, OH 45040-7111
(833) 279-4363
Health Care Spending Accounts
Refer to the same provider that you selected for your Medical Plan coverage. If you do not enroll in the Medical Plan coverage, contact Cigna.
Cigna
P.O. Box 182223
Chattanooga, TN 37422-7223
(800) 790-3086
Payflex, an Aetna company
Payflex Systems USA, Inc.
P.O. Box 14879
Lexington, KY 40512-4879
Fax: (888) 238-3539
(888) 678-8242
Back-Up Child Care Plan
Bright Horizons Children's Centers LLC.
2 Wells Ave.
Newton, MA 02459
(888) 701-2235 
Health & Wellness Centers Plan
JPMorgan Chase & Co.
Health Services Dept.
277 Park Ave, 1st Floor
Mail Code: NY1-L085
New York, NY 10172
(212) 270-5555
Group Long-Term Disability
The Prudential Insurance Company of America
P.O. Box 13480
Philadelphia, PA 19176
(877) 361-4778
Individual Disability Insurance
Unum
The Benefits Center
P.O. Box 100262
Columbia, SC 29202-3262
(888) 226-7959
Short-Term Disability Plan*
Sedgwick Claims Management Services
JPMorgan Chase Leave of Absence Service Center
P.O. Box 14648
Lexington, KY 40512-4648
(888) 931-3100
Life and AD&D Insurance Plans
Metropolitan Life Insurance Company (MetLife)
200 Park Avenue
New York, NY 10017
(800) MET-LIFE ((800) 638-5433)
Business Travel Accident Insurance Plan
JPMorgan Chase Corporate Insurance Services
JPMorgan Chase & Co.
8181 Communications Pkwy Bldg B, Floor 03
Mail Code TXW-3305
Plano, TX, 75024-0239, United States
Group Legal Services Plan
MetLife Legal Plans, Inc.
1111 Superior Avenue
Cleveland, OH 44114
(800) 821-6400
Employee Assistance Program
Cigna Behavioral Health, Inc.
Attn: Karen Cierzan, President
11095 Viking Drive, Suite 350
Eden Prairie, MN 55344
Insurer: Cigna Health and Life Insurance Company
900 Cottage Grove Rd.
Hartford, CT 06152
(877) 576-2007
* Options marked with an asterisk are self-insured. All other options are fully insured.