In certain locations where there are no operating child care centers in the Bright Horizons provider network, employees may be eligible for in-home care (Bright Horizons will send a caregiver to your home), dependent on availability. There is a minimum of four hours and maximum of 10 hours of care per day. These uses count against your annual back-up care day allotment.

All in-home caregivers are trained, indemnified, and fully employed by their agencies. They are carefully selected and experienced in childcare; they meet stringent credentialing requirements, pass extensive background checks and screening processes, and are trained in CPR/First Aid.

All caregivers are required to contact you prior to care to introduce themselves and discuss your child's needs. They will typically call the night before care is scheduled. You may also request to set up a meet-and-greet with the caregiver in advance; however, Bright Horizons cannot guarantee that the specific caregiver you meet will be available on the day you are using back-up care. A meet-and-greet will count as one back-up care day.

The caregiver will tend to all of your child's needs and engage with them throughout the day by providing hands-on, developmentally appropriate activities.