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Travel Assistance and Emergency Evacuation Services
Travel Assistance and Emergency Evacuation Services are administered by AXA Assistance, and are provided to you and your family members at no cost. Services include direct, worldwide access to prompt assistance in the event of an unexpected medical emergency when you are traveling 100 miles (100 kilometers outside the United States) or more from home, up to certain dollar limits and a 120-day limit. These services can also provide you with domestic and international legal referrals. This benefit is also available to your family members. Your family members do not need to be enrolled in coverage (as long as you are an active employee enrolled in Basic Life Insurance).
A full range of emergency assistance services is available to you, including:
  • Emergency medical evacuation;
  • Political and natural disaster evacuation;
  • Medically necessary repatriation;
  • Transportation of mortal remains;
  • Transportation of escort;
  • Family visitation;
  • Minor children return/escort;
  • Vehicle return;
  • 24-hour information service;
  • Medical monitoring;
  • Medical referral;
  • Guarantee of medical expenses;
  • Insurance coordination;
  • Lost document service;
  • Legal assistance;
  • Emergency delivery of prescription items;
  • Emergency cash transfers and advances; and
  • Language assistance.
This list is subject to change at any time.
The Travel Assistance and Emergency Evacuation Services Center's multilingual staff (including physicians and nurses) is available 24 hours a day, 365 days a year to provide prompt assistance when you have an emergency.
For more information or to secure services please contact:
Within the United States: (800) 454-3679
Outside the United States Call Collect: (312) 935-3783
Or log onto: