How the Purchase of Transit Passes/Tickets Works

Unless you choose the Commuter Card option (see "How Commuter Cards Work for Parking/Transit"):

Your contributions withheld from your pay in a given month are used to pay for your monthly commuter pass/ticket for the next month, and

Your pass, ticket, or voucher is generally mailed to you at your home address (unless prohibited by the individual transit agency).

This means that you don't have to buy your commuter pass, ticket, or voucher separately (i.e., at the station).

Make Sure You Get Your Pass Each Month!

If you do not receive your order by the first day of the benefit month, you must contact Health Equity to report the missing order within the first three business days of that month.

Health Equity will only pay for up to two lost passes per employee, per lifetime.

If you do not report an undelivered order in a timely manner, you may not qualify for reimbursement.