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How to File Claims
Rules regarding claims depend on whether you receive your eye care from an EyeMed network provider or a non-network provider, as shown below:
Claims Process
EyeMed Network Provider Benefits
When you receive services at a participating EyeMed Network Provider, the provider will file your claim. You will have to pay the cost of any services or eyewear that exceeds any allowances, and any applicable copayments. You will also owe state tax, if applicable, and the cost of non-covered expenses (for example, vision perception training).
Out-of-Network Provider Benefits
You must file a claim. You may file electronically through EyeMed's website or you may mail in a claim form. Claim forms are available on My Health or through EyeMed's website. You can receive reimbursement up to specific dollar amounts for annual exams and eyewear if you use a non-network provider. You first pay the provider the full cost for services rendered and/or eyewear purchased, and then submit a claim to EyeMed. Please see "Where to Submit Claims" for your claim administrator's phone and address information.
To have your claim considered for benefits, you need to file your claim by December 31 of the year following the year in which the services were provided. If you fail to meet this deadline, your claim will be denied. Be sure to attach itemized bills or receipts to your claim form, and keep copies for your records.
Your claim must include your receipts showing:
  • An itemized listing of the services received;
  • The covered member's name, address, and phone number;
  • The covered member's Member ID number;
  • The group name (JPMorgan Chase);
  • The patient's name, date of birth, address, and phone number; and
  • The patient's relationship to the covered member (such as self, spouse, child, etc.).
Separate claim forms must be submitted for each family member for whom a claim is made. After you submit a claim, you will receive an Explanation of Benefits (EOB) detailing how the benefit was paid.