If your plans change, and you will not be dropping your child off on a day you have a reservation, you must cancel your reservation no later than 5 p.m. local time on the day before your reservation.

To cancel, visit https://backup.brighthorizons.com/jpmc.

If you do not cancel by 5 p.m. the day before, you will be charged the copayment that would have applied, and your pool of 20 days per year for that child will be reduced by one day. Please see "SPD Box Regular EndMarkerPenalty Fees

Penalty Fees."