NurseLine
You can call Aetna and Cigna and speak to a registered nurse at any time. You can get help with health advice 24 hours a day, seven days a week — even on weekends and holidays. There are no limitations on how many times you might use the NurseLine. Examples include:
- Recognize urgent and emergency symptoms;
- Understand medication interactions;
- Locate in-network doctors and hospitals; and
- Research treatment costs.
Contact your health care company to learn more:
- Cigna: Call (800) 790-3086 and select the prompt, "24-Hour Health Information Line."
- Aetna: Call (800) 468-1266 and select the prompt for "24 hour NurseLine."
Virtual doctor visits through Teladoc (an Aetna partner) and MDLive (a Cigna partner) allow you to connect to a doctor in minutes — anytime, anywhere — using a smartphone, tablet, or computer. Doctors can make diagnoses, provide advice and call in prescriptions to your local pharmacy. Register before you need care: Go to My Health.
The copay for virtual doctor visits are $15 for medical doctors and psychologists/therapists. The copay for virtual doctor visits for psychiatrists (considered specialists) is $75 – $110 (varies by contribution pay tier and Plan option).